Operator Connect for Microsoft Teams

If your business is already invested in Microsoft 365 licences then you have the opportunity to save money by replacing your current phone system with Operator Connect for Microsoft Teams.

Through our partnership with Gamma we can offer this alternative, full featured phone system at a very attractive price, significantly lower than a standard system.

The key benefits of switching to Operator Connect are:

• Minimal capital outlay on hardware and maintenance
• Siginificant cost savings per user compared to 'traditional' business phone systems
• Maximises your investment in Microsoft 365 licences
• Ease of deployment
• Make and receive internal AND external calls from the Teams app on any device
• Greater flexible working
• Secured via Microsoft Azure Peering Service (MAPS)
• Easy administration via Teams Admin Centre
• Increased scalability

All you need to get started with Operator Connect is a Microsoft or Office 365 licence (including Teams), a Microsoft Teams Phone Standard add-on (included in E5 licence) and an internet connection.

Operator Connect includes all the calling features you would expect from a business phone system - and some you wouldn't.

• Cloud Auto Attendant - create a bespoke menu, enabling both internal and external callers to navigate to the correct user/department
• Cloud Call Queues - configure greetings, hold music and search for next available agent to handle incoming calls in busy periods
• Make Receive Video Calls - as you would expect from Teams
• Voicemail - for when you are unavailable/out of office, accessible from any device
• Call Park Retrieve - place calls on hold and pick them up from any other device, prviding flexibility and mobility
• Call Forwarding - forward calls to other users and/or devices with ease
• Call Transfer - transfer calls internally or externally
• Group Pick Up - enable users to share incoming calls for enhanced customer service
• Caller ID - detailed caller information from your business directory
• Integration with Outlook - schedule and join Teams calls from Outlook, easily transition from email to voice/video calls with a click

In addition to Operator Connect you will benefit from Gamma's SIP Truck Call Manager which provides a reliable safeguard for your business, ensuring you never miss a call in the event of internet disruption or Teams failure.

As an alternative to a VoiP business phone system, Operator Connect for Microsoft Teams is well worth considering for your organisation.