--- title: Why Are SMEs Moving To Business Cloud Phone Systems? description: Discover why SMEs are moving to business cloud phone systems for greater flexibility easier management & reliable communication across different locations. image: https://www.keeley-travis.co.uk/hubfs/why-more-smes-are-choosing-business-cloud-phone-systems.jpg --- Looking for business supplies? 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Customers call with questions, suppliers need to get in touch, and colleagues need to speak to each other quickly. But the way businesses manage those calls is changing. [![Speak To An Expert](https://hubspot-no-cache-eu1-prod.s3.amazonaws.com/cta/default/147792866/interactive-395224342773.png)](https://www.keeley-travis.co.uk/hs/cta/wi/redirect?encryptedPayload=AVxigLL3WaJL3rxIHtsJrVXyhxKDToBtR96qLsqNaNUcwILeIpi3rdP%2BAvpgP6SRQkl3MCEMv6NeAEvrNRg0BeWb%2F1PipVySPsJPdnPWUEue5aLFlNHXS%2B4e5PEhmyIuiEaKfPsd84dOzha7M6%2B0vc6yceOAFwCQj79vdR3w66TSApUUvi3C9gTFOlZ7DnVVFtGqmJ7rhg4m6a4Hl2Ca34hvNAglJ5u8jtZQES6qmiqQrACe&webInteractiveContentId=395224342773&portalId=147792866) More SMEs are moving away from [traditional phone systems](https://www.keeley-travis.co.uk/blog/were-on-notice-and-now-so-are-you) and looking at flexible, internet-based alternatives. [Business cloud phone systems](https://www.keeley-travis.co.uk/business-solutions/cloud-phone-system) can provide the familiar functions of a business phone while making it easier for people to work from the office, home or elsewhere. For a growing business, this can make phone solutions for business more flexible, easier to manage and better suited to the way their organisation works. ## **What Is A Business Cloud Phone System?** A cloud phone system is a business telephone service that works through an internet connection rather than relying on traditional telephone infrastructure. Instead of having all the equipment for your phone system physically installed in your office, much of it is hosted by the provider. Employees can then use desk phones, computers, tablets or smartphones to make and receive business calls. Cloud phone systems can often be managed online. Users, phone numbers and call settings can generally be changed without having to make major changes to physical equipment. ## **Why Are Businesses Moving Away From Traditional Landlines?** The UK's telephone network is already undergoing a major change. The traditional public switched telephone network, or PSTN, is being replaced with digital technology. BT has announced plans to retire its PSTN by January 2027, meaning businesses using older systems need to think about their future phone arrangements. This doesn't mean that businesses have to stop using telephone numbers or desk phones. Instead, it creates an opportunity to move to a more modern system. For SMEs, moving sooner can mean having more time to choose the right phone solutions for business rather than making a rushed decision when an existing system needs replacing. ## **Greater Flexibility For Office And Remote Teams** A traditional office phone is usually tied to a particular location. If an [employee is working from home](https://www.keeley-travis.co.uk/blog/boost-productivity-for-remote-workers), travelling or visiting a customer, managing business calls can become more complicated. Cloud business phone systems can allow employees to use the same business number from different devices and locations. Depending on the system, calls can be directed to a desk phone, computer or mobile app. This can be particularly useful for SMEs with hybrid teams, as an employee doesn't necessarily need to be sitting at their office desk to answer a customer call. ## **Useful Features That Make Everyday Communication Easier** Modern [business cloud phone systems](https://www.keeley-travis.co.uk/business-solutions) offer much more than simply making and receiving calls. The exact features available will depend on the provider and package, but common options include: - Call forwarding, so calls can reach the right person wherever they're working. - Auto attendants and interactive voice menus to direct callers to the right department. - Call queues for businesses that regularly handle several calls at once. - Voicemail and customised greetings. - Call transfer and call parking. - Mobile and desktop applications. - Call recording and reporting, where appropriate. - Integration with other business software. These features can make a noticeable difference to everyday communication. Instead of manually answering every call and transferring people around the office, a phone system can help organise incoming calls automatically. ## **Cloud Phone Systems Can Grow With Your Business** Adding users to a cloud phone system can be considerably simpler than installing additional physical telephone infrastructure. Users, extensions and call-handling settings can be managed online, making it easier to adapt the system as the business changes. Cloud technology more generally can also provide greater flexibility when business requirements change. Resources can be increased or reduced according to demand, although businesses should always consider the long-term costs as usage grows. ## **What Should You Consider Before Changing Providers?** Moving to a new phone system is an important decision, so don't choose a provider based on price alone. Before making a change, consider: 1. **Your Current Requirements:** Think about how many people need phone access, where they work and how customers currently contact you. 2. **The Features You Actually Need:** There's little point paying for complicated features your team won't use. Focus on the functions that will make communication easier. 3. **Your Internet Connection:** Cloud phone systems rely on internet connectivity, so make sure your business has a suitable and reliable connection. 4. **Number Porting:** If you want to keep your existing business numbers, check that your new provider can support number portability. Ofcom's rules include provisions for customers taking their landline or mobile numbers when changing provider. 5. **Support And Security:** Find out what support is available, how the system is maintained and what happens if there’s an internet or power failure. Taking time to compare your options can help you find phone solutions for business that fit your needs now without limiting your options later. Thinking about upgrading your business communications? Talk to Keeley Travis about a cloud phone system that works for your team today and grows with your business tomorrow. 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