THE hosted phone system for sales teams

As a sales director or manager you want a phone system that is not only reliable but one that you can use to get the best out of your team - the P-Series VOIP phone system is exactly that.

It probably goes without saying that P-Series comes with the core features you'd expect from a business phone system - features that you're perhaps already benefiting from with your current phone system. Stuff like call routing, recording and waiting, ring groups, your basic PBX set up.

Our P-Series product is as, if not more, reliable as any other business VOIP system on the market with a 99.9% uptime SLA - but it comes with several features in its basic and enterprise packages which are especially beneficial for sales teams, whether inbound or outbound.

Extensive Reporting

The P-Series phone system comes with an array of reporting options so you can keep track of your sales team's performance, helping you to identify your top performers and those who may need help or training. The following all come free with the basic package.

• Call statistics by extension
• Call activity by extension
• Trunk activity
• DID/Outbound Caller ID Activity

For those requiring more in depth information about their sales team performance, the highly cost effective Enterprise subscription includes:

• Graphical wallboard for real time call and queue statistics
• Sales agent log in activity
• Sales agent pause activity
• Sales agent missed call activity
• Sales agent performance
• Sales agent call summary
• Queue average waiting time
• Queue average talk time
• Queue performance and activity
• Queue callback summary and activity
• Extension call accounting

All reports are graphical and can be viewed in real time or historically so at a glance you can get an overview of sales performance before deep diving into the statistics. The P-Series phone system will give you everything you need to get the best out of your team.

Coaching

You can further improve the performance of your sales staff through coaching and P-Series has tools to help you do just that.

• Call Listen - listen into your staff's calls so you can identify areas of excellence or improvement
• Call Whisper - listen in and coach your sales team in real time, while they are on a call
• Call Barge-In - for those opportunities where your input can help close a deal (or to prevent someone making a monumental mistake!)
• Call Recording - for post-call review and coaching opportunities

With these tools available an engaged sales manager can truly coax the highest performance levels from their team.

Enhanced Customer Experience

Particularly suited for inbound sales, the P-Series business phone system offers a number of features to ensure the customer has a a decent experience and good first impression with your business.

• Automatic greeting - if no agent is available, the customer joins the queue with a pleasant greeting
• Agent wait time announcement - building on the greeting, you can tell the customer their likely wait time, based on the data P-Series collects from your team
• Hold music - standard, but please choose carefully. Nobody likes Greensleeves, FYI!
• Post-call customer survey and satisfaction reports

Giving the customer a good experience even if they have to wait a little while for a member of your sales team to answer the call will only make the sale easier and, thanks to the post-call surveys, you can identify areas for improvement quickly.

Integration

P-Series can further support your sales teams by integrating with their most commonly used software. It works seamlessly in conjunction with all Microsoft 365 products including Outlook and Teams, as well as CRM software like Salesforce, Hubspot, Zoho and Zendesk.

Through these integrations the amount of time your sales staff spend on administration is cut drastically, allowing them to focus more on the task in hand - selling.

Finally, as a sales manager you may need to sell the idea of the P-Series VOIP phone system into a decision maker - in which case you should know that it can help slash your communication costs by eliminating expensive, duplicative services and streamlining costs into one bill, whilst you can use P-Series with your existing hardware, so there's no additional to switch there and you'll cut call costs SIP trunks.

It costs nothing to have a conversation either - so why not give us a call today on 0161 683 4247 and find out more about how P-Series can make you and your sales team better at what you do.