Support and Service

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Click the relevant button below to raise a ticket or call 0161 683 4247 (Mon to Fri, 9am-5pm).

Great service doesn't stop at the sale.

For many technology suppliers, the relationship ends when the contract is signed. At Keeley Travis, that's when it starts.

We support everything we supply - managed print, DocuWare, phone systems, and mobile contracts - with the same level of care that won us the business in the first place.

What support looks like at Keeley Travis

You should know exactly what happens when something goes wrong before you commit to a supplier. Here's what you get with us.

For managed print customers

  • Guaranteed maximum 4-hour call-out response - we'll have an engineer with you the same day in the vast majority of cases
  • Remote device monitoring - we know about faults before you do in many instances
  • Automated toner management - replacement toner is despatched to you before your device runs low, with no ordering required on your part
  • A bespoke ticketing system that keeps you updated at every stage of a call-out - no chasing, no uncertainty
  • All maintenance, servicing, repairs, parts, and consumables covered under your contract

For DocuWare customers

  • Direct access to our in-house DocuWare System Consultant for technical queries and system issues
  • Ongoing support, troubleshooting, and issue resolution
  • Proactive identification of further automation opportunities as your business grows and your needs change
  • Support hours: Monday to Friday, 9am–5pm, with same-day response

For phone and mobile customers

  • A single point of contact at Keeley Travis - not a network call centre
  • Support for handset issues, contract queries, and technical faults handled directly by us

Why This Matters

The most common complaint about technology suppliers isn't the technology. It's what happens afterwards.
Being passed between departments. Waiting days for a response. Paying extra for support that should have been included. Feeling like a low priority the moment the contract was signed.
We've built our business on doing the opposite. Our longest client relationships span 20 years. That doesn't happen by accident - it happens because we show up when things go wrong, just as reliably as we do when things are going well.

Trusted By Businesses Across The UK

We work with businesses and organisations across the UK, with deep expertise in education and document-heavy industries.

"We have used Keeley Travis for over 20 years for stationery, printer leasing and more recently with the communications side, we have always received excellent customer service from Sharon, Laura, Becki and Shane. Everyone goes above and beyond to make sure we are happy… thank you."
Sarah Homer
LJM Homecare
"After using our printer more than usual Keeley Travis were quick of the mark to dispatch us a toner to ensure we didn’t get behind. All it took was a phone call to the office to explain the situation and the toner arrived promptly the next day. They are also always hot on getting engineers out to fix any issues we may be having with the printer. Wonderful customer service."
Philippa
MPS Customer
"Fantastic company, staff all very friendly and lovely to work with. provided us with a new system to better the company and we couldn’t recommend enough. Thank you to all the team."
Danielle
Access Door System Ltd
"We have used Keeley Travis for over 20 years for stationery, printer leasing and more recently with the communications side, we have always received excellent customer service from Sharon, Laura, Becki and Shane. Everyone goes above and beyond to make sure we are happy… thank you."
Hayley
MPS Customer
"Great company, always a pleasure to speak to these guys. Got phone contract sorted and phones within 2 days of initial call, and always on the end of the phone if I ever have an issue.."
Gaynor
Business Mobile System

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