Approval Workflow Automation

Chasing approvals by email is not a process. It is a problem.

Most businesses run their approval processes through a combination of email, verbal requests, and habit. The result is delays, unclear accountability, missing audit trails, and approvals that fall through the gaps when someone is out of the office.

DocuWare replaces all of it with a configurable, automated approval workflow - built to mirror your existing process, and accessible from any device.

Built around your process

Every DocuWare approval workflow is configured to reflect how your business already operates. Route by document type, value threshold, supplier, department, or any combination. Single-level or multi-level approval chains, running in sequence or in parallel. No off-the-shelf constraints.

Instant notification

The moment a document enters the approval queue, the designated approver is notified. No chasing. No forwarding. No waiting for someone to check their inbox.

Approve from anywhere

Approvers can review, approve, or reject documents from any internet-connected device. The DocuWare app, available on the App Store and Google Play, means approval can happen from a phone - not just a desktop.

Approvers can also receive notifications by email and act directly from their inbox if that is preferred. The workflow adapts to how your team works.

Automatic escalation

If an approval is overdue, DocuWare escalates automatically - to a line manager, a deputy, or a nominated fallback approver - based on rules you define. Nothing stalls indefinitely.

A full audit trail

Every approval decision, every timestamp, every approver identity - recorded and stored against the document. A complete, defensible audit trail for compliance, finance, and reporting purposes.

Approval cycles shortened significantly - approvers notified instantly, not chased eventually

Real-time visibility of every outstanding approval across the business

Automatic escalation ensuring nothing waits indefinitely

Mobile-accessible approval removing location as a constraint

A complete, searchable audit trail for every document

Common Questions

Yes. Email notifications are fully supported. Approvers can also use the DocuWare app on iOS or Android to view, approve, or reject directly from their phone.

Yes - routing rules are fully configurable by document type, value, supplier, department, or any other indexed field.

Automatic escalation rules handle this - overdue approvals are routed to a nominated deputy or fallback approver based on rules you set up at implementation.

Yes, entirely. Every DocuWare implementation is configured to match your existing approval structure.

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"We have used Keeley Travis for over 20 years for stationery, printer leasing and more recently with the communications side, we have always received excellent customer service from Sharon, Laura, Becki and Shane. Everyone goes above and beyond to make sure we are happy… thank you."

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